Refund policy
Hello babe!
At Bonita Haus Jewelry, all sales are final.
Before your order ships, we carefully inspect every item and take photos and videos of your jewelry to make sure it is 100% perfect before it reaches you. That’s our promise!
Because of the nature of our products and for hygiene and quality assurance reasons, we do not offer refunds, returns, or exchanges once an order has been placed or shipped.
If your order arrives damaged due to shipping, please contact us within 24 hours of delivery with clear photos so we can review the situation.
In the rare event that a return is approved by our team, the item must be shipped back to us within 14 days of approval. Any returns received after 14 days will not be accepted. Customers are responsible for return shipping costs unless otherwise stated.
Chargebacks & Fraud
We take chargebacks and fraudulent claims seriously.
- Every order is documented with packing photos and videos before shipment.
- Tracking information is provided for all orders.
- Shopify and our shipping partners provide delivery confirmation when available.
- If a chargeback is filed for an order that has been successfully delivered, we reserve the right to submit tracking records, delivery confirmation, packing photos, shipping videos, and any other supporting documentation as evidence to dispute the claim.
If you have any questions or concerns about your order, please contact us first. We’re always happy to help!
